Terms of Service

1. Acceptance of Terms

By accessing or using the Flower Den Retreats website, applications, and services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Services.

These Terms apply to all visitors, guests, artists, experience hosts, and any other person accessing or using the Services (“Users”).

2. Services Overview

Flower Den Retreats (“we,” “us,” “our”) operates a platform for:

• Vacation Rentals — Furnished properties listed on third-party platforms (including Airbnb) and marketed directly through our website.
• Events & Experiences — Wellness, arts, and cultural activities including meditation sessions, paint parties, glass slumping, essential oil workshops, and other experiences.
• Artist Programme — Housing and residency opportunities for artists and creatives.
• Retreats — Multi-day wellness and creative retreats hosted at our properties.
• Experience Host Programme — Opportunities for third-party hosts to offer experiences at our properties.

3. Bookings & Payments

3.1 Direct Bookings

When you book directly through our website, you agree to pay the total amount shown at the time of booking, including any applicable taxes and fees. Payment is due in full at the time of booking unless otherwise agreed in writing.

3.2 Airbnb Bookings

Bookings made through Airbnb are governed by Airbnb’s Terms of Service and cancellation policies. We are not responsible for Airbnb’s platform, policies, or handling of payments.

3.3 Cancellation & Refunds

Direct bookings: Cancellations made 14 or more days before check-in receive a full refund. Cancellations between 7 and 13 days before check-in receive a 50% refund. Cancellations fewer than 7 days before check-in are non-refundable.

Experiences & Events: Cancellations made 48 hours or more before the scheduled start time receive a full refund. Cancellations fewer than 48 hours before are non-refundable unless we cancel the event, in which case you will receive a full refund.

Retreats: Each retreat may have a specific cancellation policy stated at the time of booking. If no separate policy is stated, the 14-day policy above applies.

Artist Programme: Housing terms, minimum stay requirements, and cancellation terms are defined in the separate Artist Programme Agreement provided at the time of acceptance into the programme.

3.4 No-Show Policy

If you do not check in on the scheduled arrival date and have not communicated a late arrival, the booking is treated as a no-show. No refunds are issued for no-shows, and we reserve the right to re-let the accommodation.

4. Guest Responsibilities

As a guest, you agree to:

• Provide accurate information at the time of booking.
• Comply with all house rules provided at check-in.
• Use the property and its contents with reasonable care.
• Not exceed the maximum occupancy stated for the property.
• Not host parties or events without prior written approval.
• Not engage in illegal activity on the premises.
• Report any damage or maintenance issues promptly.
• Keep noise to a reasonable level and respect neighbours.

5. Property Damage

Guests are financially responsible for any damage to the property or its contents caused during their stay, beyond normal wear and tear. We reserve the right to charge the payment method on file for repair or replacement costs, and to submit claims through applicable security deposit or damage protection programmes.

6. Activities, Experiences & Waiver

6.1 Assumption of Risk

Participation in activities, experiences, and retreats hosted by Flower Den Retreats or its approved experience hosts involves inherent risks, including but not limited to physical injury, property loss, or other harm. You acknowledge that these risks exist and voluntarily assume them by participating.

6.2 Release of Liability

To the fullest extent permitted by law, you release Flower Den Retreats, its owners, operators, employees, contractors, and experience hosts from any and all claims, demands, or causes of action arising from your participation in activities, experiences, or retreats, including those resulting from negligence.

6.3 Health & Fitness

You represent that you are in adequate physical and mental health to participate in any activity you book. You are responsible for disclosing any medical conditions, allergies, or physical limitations that may affect your participation. We reserve the right to refuse participation to anyone we believe is not fit for the activity.

6.4 Minors

Participants under 18 years of age must have a parent or legal guardian present and consenting to their participation. The parent or guardian accepts these Terms on behalf of the minor and accepts full responsibility for the minor’s safety and conduct.

7. Artist Programme

The Artist Programme provides housing and studio space to selected artists and creatives. Participation is governed by a separate Artist Programme Agreement that includes specific terms regarding:

• Duration of stay and occupancy terms.
• Use of shared and private spaces.
• Creative output and intellectual property rights.
• Community guidelines and code of conduct.
• Maintenance and care of the space.

In the absence of a signed Artist Programme Agreement, these Terms apply to the fullest extent. Any artwork or intellectual property created during the programme remains the property of the artist unless otherwise agreed in writing.

8. Experience Hosts

Third-party experience hosts are independent contractors, not employees or agents of Flower Den Retreats. Each host is solely responsible for their own activities, including compliance with applicable laws, insurance coverage, and the safety of participants.

We make no representations or warranties about the quality, safety, or legality of experiences offered by third-party hosts. Your participation in any host-led experience is at your own risk.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Flower Den Retreats or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Flower Den Retreats shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Services, even if advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or the Services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Flower Den Retreats, its owners, operators, employees, contractors, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your use of the Services, or your violation of any law or third-party right.

12. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or us. Upon termination, your obligations under these Terms that by their nature should survive (including Sections 6, 10, 11, and 14) will remain in effect.

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles.

14.2 Dispute Resolution

Any dispute arising from these Terms or the Services shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to mediation in Orange County, California, before resorting to litigation.

14.3 Venue

Any legal action not resolved by mediation shall be brought exclusively in the courts of Orange County, California, and you consent to the personal jurisdiction of those courts.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be notified via email or a prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the new Terms.

16. Contact

For questions about these Terms, please contact us at:

Flower Den Retreats
Email: hello@flowerdenretreats.com